Refund policy

We have a 7-day return policy, which means you have 7 days after it is marked as delivered to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with wrapping and tags still intact, and in its original packaging. Please note if the security sticker is removed or peeled, this will void your right to return or a refund as the product cannot be sold on for hygiene reasons.

To start a return, you can contact us at Scentelier@outlook.com

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, you will be liable for shipping charges. 

You can always contact us for any return question at Scentelier@outlook.com

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 2 days from day of delivery to contact us for your request to be approved. Anything past 2 days of delivery, you accept liability for the damage as a reasonable time would have passed to inspect delivered goods.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Unfortunately we cannot accept exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  Scentelier@outlook.com